The ‘Ilima approach is as plain and simple as the ‘Ilima flower:
Vision:
Seeing where we’re going and what we want to become on our journey together.
Partnership:
Combining our skills and talents to work harmoniously in fulfilling our shared mission.
Caring:
Showing concern for each other and our guests to bring aloha to our workplace.
Empowerment:
Giving and taking responsibility for achieving our mission.
Communication:
Listening well, being open to new ideas and sharing our thoughts, words and actions with our ‘ohana.
Excellence:
Striving to go beyond quality service so that our guests will come back and tell their friends about us.
Community:
Respecting and taking pride in our relationship with the ‘aina, the peoples and the host culture of Hawai’i.
